Terms and conditions

How we work together

These terms apply to orders placed with Merch House, a trade name of the sole proprietorship registered under Dutch Chamber of Commerce no. 88840174, VAT no. NL004661597B43, Antheunisstraat 148, 2522 ZJ Den Haag (no visiting address; pick-up by appointment only). Merch House supplies businesses and private customers.

Proof and order

A request via the site is not yet an order. Within one working day you receive a digital proof with the price. The order is final once you approve the proof in writing (by email or the approval button) and, as a private customer, have paid. Check the proof carefully: what you approve is what we print. Spelling mistakes or a wrong colour that were on the approved proof are at the customer's expense.

Prices and payment

For businesses we show prices excluding VAT; for private customers including 21% VAT. Businesses pay on invoice within 14 days after delivery; private customers pay in advance, after approving the proof, by bank transfer or payment request. Late payment incurs the Dutch statutory interest and collection costs. Pick-up in The Hague is free; shipping within the Netherlands costs € 6.95 per order (excl. VAT for businesses). Volume discount: 5% from 25 pieces, 10% from 100.

Delivery

Delivery time is about 10 working days after approval of the proof and, for private customers, after receipt of payment; this is indicative. If we cannot make it, you hear so immediately and may cancel free of charge if the delay exceeds 10 working days. Risk passes on delivery or pick-up.

Made to order, withdrawal and warranty

Printed products are made especially for you. The statutory right of withdrawal for consumers therefore does not apply to printed items (art. 6:230p Dutch Civil Code). However: if the print or the product does not match the approved proof, or the product is defective, report it within 14 days with a photo. We remake it or refund you. Normal wear, incorrect washing (washing instructions are on the site) or damage from use are not covered.

Your design and rights

You warrant that you have the right to have the supplied logo, photo or design printed, and you indemnify Merch House against third-party claims. We do not print protected brands, logos of clubs or characters without the rights holder's permission, nor discriminatory or hateful content, and may refuse an order for that reason. The design remains yours; we only use photos of the end product on our own site or social media with your consent.

Files and colours

We keep supplied files for up to one year for reorders, unless you ask us to delete them earlier. Colours on a screen always differ slightly from printed colours; small differences between proof and product are not a defect. Size and colour of blank garments may vary slightly per manufacturer.

Complaints and liability

Complaints: email info@merchhouse.nl or call 06 42 03 36 04; you get a response within 2 working days. Our liability is limited to the invoice amount of the order concerned. Delivered products remain our property until paid in full. In case of force majeure (for example a supplier or equipment failing) we may suspend or, in consultation, adjust delivery.

Version October 2026. Dutch law applies. This is a translation of the Dutch algemene voorwaarden; in case of differences the Dutch version applies. Consumers may also use the European ODR platform for disputes.